Our promise of being able to assist members anywhere they are because our wide network, does not end with our healthcare providers. It also extends to our network of service resources. Whilst our headquarters are in Pretoria, we also have several regional offices and service centres. Below are our offices and contact details to help our members get the best service, fast.
021 202 8808
031 279 5421
013 101 0280
041 363 8921
086 000 2378
As of 23 March, until the 4 May 2020, the Scheme has cancelled all site visits to participating employer groups.
To ensure the health of our employees and all our members, our Walk-in Centre and Contact Centre will be closed on Saturdays until further notice. Our Contact Centre will be available Mondays to Fridays from 8:00 to 17:00 during the COVID-19 lockdown. Members contact us via Call Centre 0860333838, Email firstname.lastname@example.org, ChatNOW via our website or this link http://bit.ly/2eiWG3z.
Members at participating employer groups, such as yourself, also have access to the Key Account Consultant and Manager as assigned to you. This key account team is available via their mobile number and/or via email during office hours. They have continued access to the Bestmed system and will be able to assist you in the same manner that they would if they were onsite with you.
Rest assured that during this difficult time, we will continue to support you and your employees in every way that we can.
We thank you for your patience during this time.