Bestmed has shown that continuous hard work and Personally Yours service pays off despite the challenges and uncertainties we have faced this year.
Bestmed received the highest rating in the South African Customer Satisfaction Index’s (SA-csi’s) medical scheme industry research regarding perceived quality, perceived value, overall customer service index, and customer loyalty, and the second highest rating for customer expectations. It is also significant that the Scheme’s beneficiary complaints were the lowest in the industry.
We also recently ranked number one in the Medical Aid Industry performance category of the 2020 Ask Afrika Orange Index®.
We then went on to win the 6th annual Titanium Awards Excellence in Creating Access to Quality Healthcare (Organisations) award. The awards ceremony took place via Zoom on the evening of Wednesday, 11 November 2020.
We are proud to have stayed true to our promise of being “Personally Yours” during these challenging and uncertain times, responding not only to the needs of our beneficiaries, but our service providers, employees and underprivileged members of the community. Let us celebrate these great achievements together!